Customer Experience Specialist

At Fiberplane, we’re building the first collaborative tool for infrastructure teams. Our first core product is Fiberplane Studio - collaborative notebooks for investigating and debugging infrastructure incidents. If you’re a customer-facing product expert who delivers the best end-to-end experience for users, while craving the challenges and freedom of a startup, becoming a Customer Experience Specialist at Fiberplane might be just the role for you.

You’ll be responsible for educating potential and existing users through demos, and providing an overall pleasant onboarding experience. You’ll help troubleshoot and resolve technical issues and work with the rest of the team to share insights and customer feedback.

You'll have the chance to join as an early member of a high-growth company creating a new category in the SRE landscape. You’ll be joining a dedicated team of engineers. We previously created Wercker, a container-native CI/CD platform acquired by Oracle.

While Fiberplane is based in Amsterdam, remote work is possible and we are flexible on location around the CET timezone.

In this role you will:

  • Proactively communicate with our users and internal development team to provide a feedback loop.
  • Deliver product and technical demos and presentations to potential and existing users.
  • Work closely with our DevRel team to provide feedback and enhance content, integrations and tutorials.
  • Be the customer-facing expert on social media and support channels.
  • Drive product conversations and feedback learnt via customer interactions.

You'll thrive in this role if:

  • You put developers, users, and community first. You like to help and think along with our users, and get excited about sharing feedback within the team.
  • You have some pre-sales or customer-facing experience.
  • You're familiar with open source DevOps tools.
  • You have a strong interest in developer community engagement.
  • Experience creating useful scripts based on an API is a big plus.
  • You align with the Fiberplane mission of putting a programmable SRE environment in the hands of developers everywhere.

Perks

  • Competitive salary
  • Opportunity to work remotely
  • Open vacation policy
  • Hardware of your choice

Apply

Send us an email at jobs@fiberplane.com. Tell us why you want to join us, and include your CV. Not an exact match to the above? We'd still very much like to hear from you about how you think you can help us achieve our mission.